Refund & Return Policy

1. Overview

Try Local Gresham is a marketplace platform connecting customers with local businesses. Because each transaction is between you and the individual business, refund and return policies are set by each business independently.

This policy outlines how Try Local Gresham facilitates refunds and returns, and what policies apply to platform fees and business subscriptions.

2. Product & Service Refunds

Business-Specific Policies

Each business on Try Local Gresham sets its own refund and return policy for products and services. Before making a purchase, please:

• Review the business's specific refund policy on their profile page
• Contact the business directly with questions about returns
• Keep your order confirmation and receipts
• Understand that policies vary by business and product type

Requesting a Refund

To request a refund for a product or service:

1. Contact the business directly through the order details page
2. Provide your order number and reason for the refund request
3. Follow the business's specific return process
4. If unresolved, contact Try Local Gresham support for assistance

3. Platform Fee Refunds

The 2% platform fee charged on transactions is refunded when:

• Full Order Refund: If a business issues a full refund, the platform fee is also refunded
• Partial Refund: The platform fee is refunded proportionally to the refunded amount
• Cancellation Before Fulfillment: Full refund including platform fee

Platform fees are not refunded when:

• The order was completed successfully
• The customer changed their mind after service completion
• The refund is due to customer preference rather than business error

4. Business Subscription Refunds

Monthly Subscriptions

• No refunds for partial months
• Cancel anytime; service continues until end of billing period
• No automatic renewals if cancelled before next billing date

Annual Subscriptions

• Full refund within 14 days of initial purchase if no orders received
• Prorated refunds after 14 days at our discretion
• No refunds after 6 months of service

Exceptions

We may provide refunds outside these policies in cases of:

• Platform technical issues preventing service use
• Billing errors or duplicate charges
• Service outages exceeding 48 consecutive hours
• Account termination due to our error

5. Refund Processing

Timeline

Once a refund is approved:

• Platform fees are refunded within 3-5 business days
• Payment processor (Stripe) may take 5-10 business days
• Your bank may require additional time to post the credit
• Total refund time typically ranges from 7-14 business days

Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

6. Dispute Resolution

Mediation Process

If you have a dispute with a business regarding a refund:

1. Contact the business directly to resolve the issue
2. If unresolved after 48 hours, email support@try-local.com
3. Provide order details, communication history, and desired resolution
4. Our team will review and mediate between you and the business
5. We aim to resolve disputes within 5-7 business days

Chargebacks

Before filing a chargeback with your bank, please contact us first. Chargebacks can harm local businesses and incur fees. We're committed to fair resolution and will work with you to address legitimate concerns.

Accounts with excessive or fraudulent chargebacks may be suspended or terminated.

7. Non-Refundable Items & Services

Some items and services are typically non-refundable, including:

• Perishable goods (food, flowers)
• Custom or personalized items
• Digital products or downloads
• Services already rendered
• Gift cards or store credit
• Clearance or final sale items (as marked)

Always check the business's policy before purchasing these items.

8. Order Cancellations

Customer-Initiated Cancellations

You may cancel an order if:

• The order has not been confirmed by the business
• The business has not begun preparation or fulfillment
• You contact the business within their specified cancellation window

Business-Initiated Cancellations

If a business cancels your order, you will receive:

• Full refund including platform fees
• Email notification with reason for cancellation
• Refund processed within 3-5 business days

9. Damaged or Defective Items

If you receive damaged or defective items:

1. Document the issue with photos immediately upon receipt
2. Contact the business within 48 hours
3. Do not use or consume damaged items
4. Follow the business's specific return process
5. Most businesses will offer replacement or full refund

10. Contact Information

For questions about refunds, returns, or to request assistance with a dispute:

Email: support@try-local.com
Business Hours: Monday-Friday, 9am-5pm PST
Response Time: Within 1-2 business days

Please include your order number, business name, and detailed description of your issue for faster resolution.